jilavo Responsible Gaming
jilavo believes gaming should be entertainment — not stress. Our safe play tools and guidelines are here to help you enjoy a healthy and enjoyable experience.
Our Commitment
Your safety and mental well-being are our top priority.
jilavo has always believed that online gaming is an entertainment activity. Responsible gaming means understanding your own limits, setting a budget, and playing with a clear mind. We want every player to be part of this responsible gaming culture.
If you ever feel that gaming is going beyond your control, our support team is always here for you. Responsible gaming is not just a policy — it is reflected in everything we do.
- Account registration available for ages 21 and above only
- Transparent deposit limits and withdrawal rules
- Self-exclusion and time limit tools
- 24/7 support service in Bengali
- Secure and fair play environment with SSL encryption
Core Principles of Responsible Gaming
When gaming starts to go beyond entertainment and affect other areas of life — family, work, financial security — that is when problems begin. Responsible gaming at jilavo means:
- Not playing to recover lost money
- Staying within a pre-set budget
- Not treating gaming as a source of income
- Not playing under stress or while drinking
- Prioritising time with family and friends
For players aged 21 and above only
Opening an account and participating in any gaming activity at jilavo is strictly for those aged 21 or above only. We follow a strict age verification process to protect minors from gaming. If you suspect a minor you know is using our platform, please inform our support immediately.
Safe Gaming Tools
jilavo gives you a range of effective tools to manage your own gaming habits.
Set a Deposit Limit
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect automatically and you cannot deposit more than your specified amount. The minimum deposit amount is ৳200.
Set a Time Limit
You can set a daily time limit for how long you play. Once the set time is up, the system will automatically alert you. Use this tool to keep gaming within healthy boundaries.
Self-Exclusion
If you feel you need a break for a while, use self-exclusion. You can temporarily or permanently close your account for any period, starting from 1 week up to a longer term.
Activity History
You can view a complete history of all your deposits, withdrawals, and betting activity. Analyse your spending patterns to make informed decisions and keep gaming within your financial limits.
Set a Bet Limit
You have the ability to set a maximum limit for each bet. Once this limit is set, it is not possible to place a single bet above that amount. This protects you from making large decisions on impulse.
Break and Cooldown
You can activate a "cooldown" mode for a set period — from 24 hours up to 30 days. During this time you cannot play games, but you can log in to your account to view your balance and history.
How to Activate Self-Exclusion
Self-exclusion is a powerful tool that helps you take a temporary or permanent break from gaming. Follow the simple steps below, or let our support team know directly.
You should not attempt to open a new account while self-exclusion is active. After the period ends, you will need support's help to reactivate.
Log In to Your Account
Log in to your jilavo account and go to your profile settings.
Open the "Responsible Gaming" Section
From the settings menu, select the "Responsible Gaming" section.
Choose Self-Exclusion
Choose the self-exclusion duration — short-term (1 week to 3 months) or permanent exclusion.
Confirm
Confirm your decision. Once activated, your account will be closed automatically right away.
Contact Support for Help
If you cannot do it through the app, let our support team know via live chat or email — they will help you.
Warning Signs of Problem Gaming
If the following signs appear, it is important to take a break and seek help.
Repeatedly playing and placing larger bets to try to recover lost money.
Neglecting family, friends, or work responsibilities because of gaming.
Borrowing money or cutting out other necessary expenses to cover gaming costs.
Feeling restless, anxious, or irritable when unable to play.
Hiding your gaming habits from family or close ones.
Getting less sleep, losing focus, or constantly thinking about gaming.
If even one of the above signs appears in you, take it seriously. Seeking help is not a sign of weakness — it is a brave and wise decision. jilavo's support team is always here for you.
Protection of Minors
jilavo strictly follows the 21+ age rule. It is very important to keep minors away from gaming activities. As a guardian in the family, take a few simple steps:
- Use a password and lock screen on your device
- Keep your jilavo account password secure
- Have an open conversation with children about the risks of online gaming
- Keep your payment method details (bKash, Nagad PIN) safe
- If you have any suspicion, notify support immediately
Guide for Families
If a family member seems to be suffering from gaming addiction, speak with them with empathy rather than blaming them. Remember, gaming addiction is a mental health issue and it can be resolved. jilavo's live chat support can also take help requests on behalf of family members.
Need Help? We are always here
Our support team is ready to help in Bengali for any question or issue related to responsible gaming. Share your concern confidentially without any judgement.
Contact Us
Tips for Healthy Gaming Habits
- Set a budget before playing and stick to it
- Take regular breaks and spend time away from the screen
- Avoid playing under the influence of alcohol or when tired
- Keep gaming a source of enjoyment, not stress
- Save your winnings rather than betting them again
- Spend quality time with family and friends
- Track your monthly gaming spending
Responsible Gaming — Frequently Asked Questions
Answers to the most commonly asked questions about responsible gaming.
Enjoy jilavo Responsibly
Enjoy cricket betting, slots, or live casino within safe limits. If you have any trouble, we are always here.