jilavo's Privacy Policy

01 Introduction and Purpose of This Policy

jilavo ("we", "us") is an online gaming platform in Bangladesh that places the highest priority on its users' privacy. This privacy policy explains what information we collect when you visit the jilavo.lat website or use our services, how it is used, who it is shared with, and what measures are taken to protect your information.

This policy applies to our website, mobile platform, and all related services. By using the service, you will be considered to have accepted the terms of this privacy policy. If you have any questions, contact us via 24/7 live chat.

02 What Information We Collect

2.1 Information You Provide Directly

During account registration and use of our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport information (for identity verification)
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
• Account login information (username and encrypted password)

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain technical information, such as:

• Internet Protocol (IP) address
• Browser type and version
• Device information and operating system
• Time and date of site access and usage
• Pages visited and click activity
• Referring website address

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the quality of our services. Cookies are small data files stored on your device. You can control cookies through your browser settings, though doing so may limit some services.

03 Purpose of Using Information

We use the information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing transactions and managing deposits and withdrawals
• Verifying your identity and preventing fraud
• Customizing services according to your preferences

3.2 Customer Support and Communication

• Resolving your inquiries and complaints
• Sending important account notifications
• Informing you about relevant promotions and offers (subject to your consent)

3.3 Security and Compliance

• Enforcing responsible gaming policies and verifying age
• Managing anti-money laundering (AML) and fraud prevention measures
• Ensuring the security and integrity of the platform
• Meeting applicable legal obligations

3.4 Service Improvement

• Analyzing and improving platform performance
• Developing new games and services
• Conducting user experience research

04 Information Sharing and Disclosure

jilavo does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We may share limited information with trusted third-party service providers who assist us with payment processing, identity verification, technology services, and customer support on our behalf. These organizations operate under strict confidentiality agreements.

4.2 Legal Requirements

We may disclose information if we are legally required to do so in order to comply with court orders, requests from government regulatory bodies, or applicable law. This includes requests from the Bangladesh Financial Intelligence Unit (BFIU) and relevant authorities.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will make every reasonable effort to notify you in advance.

05 Data Protection Measures

jilavo applies industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All communications on our platform are protected by SSL/TLS encryption, which keeps data secure between your browser and our servers.
• Encrypted Password Storage: Your password is never stored directly — it is stored only in encrypted hash form.
• Two-Factor Authentication: Two-step verification is available to ensure account security.
• Limited Access: Only authorized staff can access your information to the extent necessary ("need-to-know" principle).
• Regular Security Reviews: Our systems undergo regular security audits and vulnerability testing.
• Data Minimization: We collect only the information that is genuinely necessary to provide the service.

No method of transmitting information over the internet is completely secure. However, we take the greatest precautions to protect your information and continuously work to improve our security measures.

06 Data Retention Period

We retain your personal information for as long as necessary:

• Active Accounts: All relevant information is retained while your account is active.
• Closed Accounts: Even after an account is closed, certain information may need to be retained for several years for legal and regulatory reasons (particularly for AML compliance and financial records).
• Marketing Information: You can unsubscribe from marketing communications at any time, after which we will no longer use your information for that purpose.

Once the need for the information has ended, we securely delete or anonymize it so that you can no longer be identified.

07 Your Rights and Controls

We believe you should have control over your own information. You have the following rights:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will respond to this request as promptly as possible.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected. Information can be updated through account settings or by contacting us directly.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain certain information due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. To stop such communications, use the "unsubscribe" link at the bottom of any marketing email or let us know via our live chat.

08 Protection of Minors

jilavo is for people aged 21 and over only ("21+ only"). We do not intentionally collect information from any person who is a minor. We use age verification measures during the registration process.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

09 International Data Transfers

To provide our services, some information may be processed on servers located outside Bangladesh. In such cases we ensure that:

• Transfers are made only for necessary purposes
• Third-party providers maintain adequate data protection measures
• All transfers are carried out in compliance with applicable laws and regulations
• Data protection agreements or standard contractual clauses are used where applicable

10 Third-Party Links and Services

Our platform may contain content from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers have their own privacy policies and follow their own data protection standards.

Payment service providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies. Your information during payment processing is also governed by the policies of these providers.

11 Changes to the Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address
• Display a temporary notice on the platform

Continuing to use the service after changes have been made will indicate that you have accepted the updated policy. We recommend that you review this page periodically.

12 Responsible Gaming and Data Protection

jilavo places the highest importance on responsible gaming. To this end, we may analyze information about your gaming activity in order to:

• Detect early signs of problematic gaming behavior
• Provide players with a self-exclusion facility
• Offer support and resources when needed
• Enable the setting of deposit and betting limits

To learn more about responsible gaming, visit our Responsible Gaming page.